Melissa Rayner
About Melissa Rayner
Melissa Rayner serves as a Senior Multinational Case Handler at QBE Insurance, a position she has held since 2016. She has a background in politics, holding a Bachelor of Science degree from The University of Kent, and has previously worked in various roles at IFDS.
Work at QBE Insurance Group
Melissa Rayner has been employed at QBE Insurance since 2014. She started as a Multinational Case Handler and transitioned to the role of Senior Multinational Case Handler in 2016. In her current position, she has accumulated eight years of experience, focusing on managing complex multinational insurance cases. Her responsibilities include assessing risks, coordinating with various stakeholders, and ensuring compliance with international regulations.
Previous Employment at IFDS
Prior to her tenure at QBE Insurance, Melissa Rayner worked at IFDS from 2010 to 2013. She held several positions, starting as a Customer Experience Associate for one year. She then advanced to Senior Business Solutions Support for seven months in 2013, followed by her role as an Architecture/New Business Technical Analyst from 2011 to 2013. These roles involved technical analysis and support, contributing to business solutions and enhancing customer experiences.
Education and Expertise
Melissa Rayner earned her Bachelor of Science (BSc) degree in Politics from The University of Kent, where she studied from 2007 to 2010. This educational background has provided her with a solid foundation in analytical thinking and understanding complex political and economic environments, which are beneficial in her current role in the insurance sector.
Career Progression
Melissa Rayner's career reflects a steady progression through various roles in the insurance and financial services industries. Starting as a Customer Experience Associate, she developed her skills in customer service and technical support. Her move to QBE Insurance allowed her to specialize in multinational cases, showcasing her ability to handle intricate insurance matters and her growth within the field.