Michael Hamilton
About Michael Hamilton
Michael Hamilton is a Service Manager with over 13 years of experience in workers compensation, recognized for his expertise in customer service, liability determination, and cost control. He currently works at QBE Insurance and CSC - UK, and has a background in Health Sciences from La Trobe University.
Current Role at QBE Insurance Group
Michael Hamilton serves as the Service Manager at QBE Insurance, a position he has held since 2007. In this role, he focuses on ensuring quality customer service experiences while managing timely liability determinations and controlling medical expenses. Hamilton is recognized for his ability to balance these critical aspects of service delivery, particularly when dealing with stakeholders who have chronic medical conditions. He also liaises with regulatory bodies to address service issues and implement cost control measures.
Previous Experience at QBE Insurance Group
Prior to his current role, Michael Hamilton worked at QBE Insurance in various capacities. He served as a Case Manager from 2004 to 2006 and later as an Injury Management Advisor from 2006 to 2007. His experience in these roles contributed to his extensive knowledge in managing complaints within a legislative framework and understanding the complexities of workers' compensation.
Education and Expertise
Michael Hamilton studied Health Sciences at La Trobe University, where he earned his Bachelor’s Degree from 1993 to 1995. His educational background has provided him with a solid foundation in health-related issues, which complements his professional experience in managing services related to chronic medical conditions and workers' compensation.
Experience at CSC - UK (Xchanging)
In addition to his role at QBE Insurance, Michael Hamilton has been working as a Team Manager at CSC - UK (Xchanging) since 2016. His responsibilities in this position include overseeing team operations and ensuring effective service delivery. This role adds to his extensive experience in the insurance and service management sectors.
Professional Skills and Recognition
Michael Hamilton is recognized for his integrity and commitment to customer service. He has over 13 years of experience specifically in workers' compensation and is valued for his proven capability in developing and coaching staff to achieve their potential and deliver results. His expertise in managing complaints in a legislative setting further enhances his professional profile.