Michelle Lambropoulos
About Michelle Lambropoulos
Michelle Lambropoulos is the Manager of Customer Advocacy at QBE Insurance, leveraging her background in Psychology and Human Resource Management to enhance customer experience strategies. With extensive experience in the financial services sector, she combines her skills in Business Relationship Management and Design Thinking to advocate for customer voices.
Work at QBE Insurance Group
Michelle Lambropoulos has served as the Manager of Customer Advocacy at QBE Insurance since 2019. In this role, she leverages her extensive background in customer experience and strategy to champion customer voices within the organization. Her focus is on enhancing customer outcomes through innovative thinking and a strong emphasis on customer insights.
Education and Expertise
Michelle holds a Master's degree in Human Resource Management from Charles Sturt University, which she completed from 2008 to 2011. Additionally, she earned a Bachelor of Science in Psychology from Central Queensland University, studying from 2001 to 2006. Her educational background in both Psychology and Human Resource Management informs her approach to customer advocacy and strategy.
Background in Financial Services
Prior to her current position, Michelle held various roles at National Australia Bank, including Regional Operations, Product Manager, and Senior Consultant for Customer Experience Strategy and Planning. She also worked as a Customer Strategy Manager at MLC Limited. Her diverse experience in the financial services industry spans over a decade, focusing on customer strategy and experience.
Achievements in Customer Experience
Michelle has a proven track record of success in transforming customer experience within the financial services sector. She combines her skills in Business Relationship Management with her passion for customer advocacy. Her expertise in Design Thinking is applied to enhance customer experience strategies, driving improvements in customer outcomes.