Natalie Carter
About Natalie Carter
Natalie Carter is an Operational Excellence Analyst with extensive experience in claims handling and process improvement. She has worked for various companies, including QBE Insurance and Royal Bank of Scotland, and holds a Lean Six Sigma Black Belt qualification.
Current Role at QBE Insurance Group
Natalie Carter serves as an Operational Excellence Analyst at QBE Insurance, a position she has held since 2020. In this role, she focuses on enhancing operational efficiency and effectiveness within the organization. Her responsibilities include managing change management initiatives and leading process improvement projects. This position builds on her extensive experience in the insurance sector, particularly in claims management.
Previous Experience at QBE Insurance
Prior to her current role, Natalie Carter worked at QBE Insurance in various capacities. She served as a Commercial Claims Team Leader from 2016 to 2020, overseeing a team responsible for managing commercial claims. Before that, she was a Commercial Motor Claims Handler from 2014 to 2016. Her tenure at QBE Insurance contributed to her expertise in handling a diverse range of claims.
Experience at Royal Bank of Scotland
Natalie Carter began her career in the financial services industry at the Royal Bank of Scotland, where she worked as a Claims Handler from 2007 to 2011. During her four years in this role, she developed foundational skills in claims processing and customer service. This experience laid the groundwork for her subsequent roles in the insurance sector.
Education and Qualifications
Natalie Carter has a strong educational background in process improvement methodologies. She studied at The Lean Six Sigma Company, where she achieved a Lean Six Sigma Black Belt, indicating her advanced skills in this area. Additionally, she completed her secondary education at South Wirral High School and attended the 6th Form from 2004 to 2006, furthering her academic qualifications.
Background in Claims Management
Throughout her career, Natalie Carter has gained significant experience in claims management. She has worked with various types of claims, including motor and commercial claims. Her roles in different organizations have equipped her with a comprehensive understanding of the claims process and the challenges involved in managing claims effectively.