Natalie Mc Phee
About Natalie Mc Phee
Natalie McPhee is a Business Operations Manager at QBE Insurance, where she has worked since 2014. She has extensive experience in customer service and training roles across various companies, including QBE Insurance and AAMI.
Current Role at QBE Insurance Group
Natalie Mc Phee currently holds multiple positions at QBE Insurance. She has been serving as the Business Operations Manager since 2014 and has accumulated 10 years of experience in this role. Additionally, she has been the Claims Service Centre Manager since 2012, bringing 12 years of expertise to this position. Furthermore, she has worked as the Business Improvement Manager since 2013, contributing 11 years to improving operational processes within the organization.
Previous Experience at QBE Insurance Group
Natalie Mc Phee has a significant history with QBE Insurance, having worked in various capacities. She served as a Customer Service Manager from 2008 to 2012 for four years. Prior to that, she was a Training Officer from 2006 to 2008 for two years. Her diverse roles at QBE have equipped her with extensive knowledge in customer service and training within the insurance sector.
Professional Background in Customer Service
Before her tenure at QBE Insurance, Natalie Mc Phee worked at AAMI as a Customer Service Representative from 1999 to 2001 for two years. She also held the position of Underwriter at Australian Unity from 2001 to 2003 for two years. Additionally, she worked as a Training Coordinator at IMB Ltd from 2004 to 2006 for two years, further enhancing her skills in customer service and training.
Education and Qualifications
Natalie Mc Phee studied at the University of Melbourne, where she earned a Bachelor of Education from 1992 to 1995. She also completed a Certificate IV in Workplace Training & Assessment at Chisholm Institute in 2004, which took 11 months. Her educational background supports her roles in training and management within the insurance industry.