Neethi J
About Neethi J
Neethi J is a Senior IT Service Management Major Incident and Problem Manager at QBE Insurance, with over nine years of experience in IT service management. She has developed a governance and risk management framework and has previously worked at Verizon Wireless, PNC, Mphasis, and American Family Insurance.
Work at QBE Insurance Group
Currently, Neethi J holds the position of Senior IT Service Management-Major Incident and Problem Manager at QBE Insurance Group. She has been with the company since 2019, contributing to the organization for over five years. In this role, she focuses on ensuring that IT equipment, systems, processes, products, and services meet high-quality standards. Her responsibilities include managing major incidents and problems to maintain operational efficiency and align IT services with the company's strategic goals.
Previous Experience in IT Service Management
Neethi J has over nine years of experience in IT service management. Prior to her current role, she worked at American Family Insurance as a Problem and Major Incident Manager from 2016 to 2019. Before that, she served as a Service Management Analyst at PNC from 2014 to 2016 and as an IPC Analyst at Verizon Wireless from 2011 to 2014. Her early career included roles as a System Administrator and Junior ITSM Engineer at Mphasis from 2008 to 2011.
Education and Expertise
Neethi J possesses a comprehensive background in IT service management, focusing on ideation and execution. Her expertise includes developing governance and risk management frameworks that align IT services with company goals. This knowledge enhances her understanding of IT operations and client demands, contributing to her effectiveness in managing incidents and problems within IT environments.
Background in IT Operations
Neethi J's career in IT began at Mphasis, where she worked as a System Administrator and later as a Junior ITSM Engineer. This foundational experience provided her with essential skills in IT operations. Over the years, she has transitioned into more specialized roles, focusing on incident and problem management, which has further developed her capabilities in ensuring high-quality IT service delivery.