Neil Close
About Neil Close
Neil Close serves as the Service Manager for CTP Claims at QBE Insurance, a position he has held since 2014, accumulating a decade of experience in this role.
Work at QBE Insurance Group
Neil Close has been employed at QBE Insurance Group since 2014. He holds the position of Service Manager for CTP Claims. In this role, he oversees the management and processing of Compulsory Third Party (CTP) claims, ensuring efficient service delivery and compliance with regulatory requirements. His tenure at QBE spans a decade, reflecting his commitment to the organization and the insurance industry.
Professional Role and Responsibilities
As Service Manager for CTP Claims, Neil Close is responsible for leading a team that handles claims related to motor vehicle accidents. His duties include coordinating claims assessments, managing customer inquiries, and implementing process improvements to enhance service quality. He plays a key role in ensuring that claims are processed in a timely and accurate manner, contributing to customer satisfaction and operational efficiency.
Experience in Claims Management
Neil Close has extensive experience in claims management, particularly in the CTP sector. His role at QBE Insurance involves not only managing claims but also training and mentoring staff to uphold best practices in claims processing. His expertise in this area is essential for navigating the complexities of CTP claims and ensuring adherence to industry standards.