Nerida Papadopoulos
About Nerida Papadopoulos
Nerida Papadopoulos serves as the Head of Customer Contact Centre Personal Lines at QBE Insurance, where she has worked since 2019. With over 15 years of experience in the insurance industry, she has held various leadership roles in customer contact and operations management.
Work at QBE Insurance Group
Nerida Papadopoulos has been serving as the Head of Customer Contact Centre Personal Lines at QBE Insurance since 2019. In this role, she oversees the operations of the customer contact centre, focusing on personal lines insurance. Her leadership contributes to enhancing customer experience and operational efficiency within the organization. The position is based in Parramatta, New South Wales, Australia, where she leads a team dedicated to providing support and solutions to customers.
Previous Experience in the Insurance Industry
Before her tenure at QBE Insurance, Nerida Papadopoulos held several significant roles in the insurance sector. She worked at CommInsure as a Senior Contact Centre Manager from 2014 to 2019, managing contact centre operations. Prior to that, she served as an Operations Manager for Sales & Claims at AAMI from 2001 to 2005. Additionally, she spent 15 years at Suncorp Group in various capacities, including Communications Manager and Contact Centre Manager.
Customer Experience Management Background
Nerida Papadopoulos has experience in customer experience management, having worked as a Customer Experience Manager at the Office of Environment and Heritage within the NSW Department of Premier and Cabinet. In this role, she managed the National Parks Contact Centre from 2013 to 2014. This position involved enhancing customer interactions and ensuring quality service delivery in a public sector context.
Education and Expertise
Nerida Papadopoulos studied at West Wallsend High School. She possesses 15 years of experience in leading large teams within the insurance industry, with a focus on managing large-scale contact centres. Her expertise includes overseeing both claims and sales operations in the general insurance sector, where she has demonstrated a proven track record of engaging staff and driving high performance to achieve strategic business outcomes.