Nicola Walker Cert Cii
About Nicola Walker Cert Cii
Nicola Walker is a Team Lead at QBE Insurance, where she has worked for 27 years, starting as a Customer Service Advisor and progressing through various leadership roles. She studied Business and Finance at Stafford College and has been in her current position since 2009.
Work at QBE Insurance Group
Nicola Walker has been a part of QBE Insurance since 1997, accumulating extensive experience over 27 years. Currently serving as Team Lead, she has held this position since 2009. Prior to her current role, she worked as the Renewals and Customer Services Team Leader from 2000 to 2009, and as a Customer Service Advisor from 1997 to 2000. Her long tenure at QBE Insurance highlights her commitment to the organization and her expertise in customer service and team leadership.
Education and Expertise
Nicola Walker studied at Stafford College, where she achieved a qualification in Business and Finance. This educational background has contributed to her professional capabilities in the insurance sector, particularly in areas related to customer service and team management. Her certification in the Chartered Insurance Institute (Cert CII) further underscores her expertise in the field.
Background
Nicola Walker has spent her entire professional career at QBE Insurance in Stafford, Staffordshire, United Kingdom. Starting as a Customer Service Advisor in 1997, she progressed through various roles, demonstrating her ability to adapt and lead within the organization. Her long-standing presence at QBE reflects her deep understanding of the company's operations and customer service dynamics.
Career Progression at QBE Insurance
Nicola Walker's career at QBE Insurance showcases a clear trajectory of growth and responsibility. She began as a Customer Service Advisor, then advanced to the role of Renewals and Customer Services Team Leader, and ultimately became Team Lead. This progression illustrates her dedication to professional development and her effectiveness in managing customer service teams.