Norman Exequiel Felipe
About Norman Exequiel Felipe
Norman Exequiel Felipe is a Claims Officer specializing in the Australian Account at QBE Insurance, where he has worked since 2020. He has a background in IT and extensive experience in handling various types of insurance claims, with a focus on improving customer service processes.
Work at QBE Insurance Group
Norman Exequiel Felipe currently serves as a Claims Officer for the Australian Account at QBE Insurance, a position he has held since 2020. He is based in Cebu City, Philippines. Prior to this role, he worked for QBE Insurance as a Claims Officer for the Motor Insurance (UK Account) from 2019 to 2020. His responsibilities include managing insurance claims and ensuring efficient service delivery.
Education and Expertise
Norman Exequiel Felipe earned a Bachelor of Science in Computer Science (BSCS) from STI College, where he studied from 2004 to 2008. His educational background in IT complements his professional experience in the insurance sector, particularly in claims handling and customer service. He specializes in resolving complex customer service issues, contributing to enhanced customer satisfaction.
Background
Norman has a strong background in the Business Process Outsourcing (BPO) industry, accumulating a decade of experience in customer service. This extensive experience has equipped him with the skills necessary to handle various types of insurance claims, including life, health, and motor insurance. His career in the insurance field has been marked by a focus on improving processes related to claims handling.
Achievements
Throughout his career, Norman Exequiel Felipe has been recognized for his contributions to improving processes related to insurance claims handling and customer service delivery. His ability to resolve complex customer service issues has played a significant role in enhancing customer satisfaction within the organizations he has worked for.