Olivia Fong
About Olivia Fong
Olivia Fong is a Customer Enablement Lead at QBE Insurance and a Career Coach at Let's F-ACE It Coaching. She has a background in marketing communications and management, with experience in various roles across the insurance industry and educational institutions.
Work at QBE Insurance Group
Olivia Fong has been employed at QBE Insurance since 2020. She currently holds the position of Customer Enablement Lead, a role she has occupied for three years. Prior to this, she worked as a Generalist Graduate in various capacities, including AUSPAC Claims Analytics and AUSPAC PI & Liability Claims, each for six months. Her current role involves collaborating with cross-functional teams to enhance customer experiences and streamline processes within the insurance sector.
Education and Expertise
Olivia Fong studied at the University of Technology Sydney from 2016 to 2018, where she earned a Bachelor of Business with a focus on Marketing Communications and Management. She also obtained a Diploma in Innovation during her studies. Prior to this, she completed her HSC at Georges River College Oatley Senior Campus, achieving a 95 ATAR. Her educational background supports her expertise in business operations, management, and marketing.
Background
Olivia Fong has a diverse professional background that includes various roles in both educational institutions and corporate environments. She worked at the University of Technology Sydney in multiple capacities, including as a Notetaker, Outreach Assistant, and Marketing and Communications Unit Ambassador. Additionally, she gained experience as a Career Services Associate at the Institute of Data and as a Sales Representative at MYER. This varied experience has contributed to her skills in customer enablement and business operations.
Career Development and Experience
Olivia Fong has accumulated significant experience in the insurance industry, totaling up to two years. Her career development includes roles that span customer service, marketing, and operational support. She has worked with both startups and established businesses, which has provided her with a comprehensive understanding of different organizational dynamics. Her internship at Flaunter and her role at MYER further enhanced her customer-facing skills.