Olivia Williams
About Olivia Williams
Olivia Williams is a Service Manager at QBE Insurance, where she has worked since 2019. She has a background in customer service and claims management, with previous roles at IAG and a Bachelor's degree in Psychology from Swinburne University of Technology.
Current Role at QBE Insurance Group
Olivia Williams currently serves as a Service Manager at QBE Insurance in New South Wales, Australia. She has held this position since 2019, contributing to the company's service operations for five years. In her role, she oversees service delivery and ensures customer satisfaction within the organization.
Previous Experience at QBE Insurance
Prior to her current role, Olivia worked at QBE Insurance in various capacities. She was a Claims Officer for seven months in 2017, followed by a year as a Technical Claims Officer from 2018 to 2019. Her experience in these roles provided her with a strong foundation in claims management and customer service.
Experience at IAG
Olivia Williams has extensive experience at IAG, where she worked for six years in total. She began as a Motor and Home Sales and Customer Service Representative from 2011 to 2014. After that, she served as a Settlement Specialist from 2014 to 2017. These roles enhanced her skills in sales, customer service, and claims settlement.
Education in Psychology
Olivia studied at Swinburne University of Technology, where she earned a Bachelor's degree in Psychology. Her studies spanned from 2016 to 2020, equipping her with knowledge in psychological principles that may inform her approach to customer service and management.