Phil Cridland
About Phil Cridland
Phil Cridland is an HR Risk, Planning & Analytics Manager at QBE Insurance, where he has worked since 2017. He has a strong background in HR management, having previously held positions at organizations such as Telstra, Suncorp Group, and Seven Network Limited.
Work at QBE Insurance Group
Phil Cridland has been serving as the HR Risk, Planning & Analytics Manager at QBE Insurance since 2017. In this role, he has focused on enhancing HR strategies and analytics to support the organization's objectives. His responsibilities include managing risk within HR functions and implementing planning initiatives that align with the company's goals. Cridland has played a key role in redesigning the group recruitment and retention strategy, which has led to a significant reduction in voluntary attrition.
Previous Experience in HR Roles
Prior to his current position, Phil Cridland held several HR roles across various organizations. He worked as an HR Manager at Seven Network Limited from 2001 to 2006 and then served as a Senior HR Business Partner at Telstra from 2006 to 2013. Following his tenure at Telstra, he was a Principal HR Business Partner at Suncorp Group from 2013 to 2017. Additionally, he briefly worked as an HR Business Partner at The Hyde Group in 2011.
Education and Expertise
Phil Cridland studied at the University of South Australia, where he earned a Master of Business Administration (MBA) from 2011 to 2014. His educational background in Business Administration and Management has equipped him with the skills necessary for effective HR management. Cridland has experience working in various organizational structures, including matrix-structured organizations and centralized HR models.
Achievements in HR Management
Throughout his career, Phil Cridland has implemented several impactful HR initiatives. He redesigned and implemented a company-wide performance review program and created a business culture focused on talent and potential through succession planning and embedding leadership behaviors. Notably, he implemented a change program for high-performing teams that resulted in a 115% increase in sales results per month.
Support for Diverse Business Functions
In his HR roles, Phil Cridland has supported a wide range of business functions, including Finance, Sales, Call Centre, Marketing, and Service functions. He has experience managing HR needs for both small teams of 70 FTE and larger groups exceeding 1000 FTE, demonstrating his ability to adapt HR strategies to different organizational sizes and structures.