Phim Smith
About Phim Smith
Phim Smith is a Case Manager at QBE Insurance, where she has worked since 2011. She has a background in customer service, having held positions at various organizations including National Australia Bank and Shangri-La Hotels and Resorts.
Work at QBE Insurance Group
Phim Smith has been employed at QBE Insurance since 2011, serving as a Case Manager for over 13 years. In this role, Smith is responsible for managing claims and ensuring that clients receive appropriate support throughout the claims process. The position requires strong communication skills and the ability to analyze complex information to make informed decisions.
Previous Employment Experience
Prior to joining QBE Insurance, Phim Smith held various customer service roles. Smith worked at Amazing Loans Limited as a Customer Service Officer for 8 months in 2007. Following this, Smith was employed at National Australia Bank as a Customer Service Representative from 2008 to 2010 for 2 years. Additionally, Smith worked at Shangri-La Hotels and Resorts in customer service from 1999 to 2007 for 8 years, and at McDonald's from 1996 to 1998 for 2 years.
Education and Expertise
Phim Smith studied at Macquarie University, where Smith achieved a qualification in Early Childhood Education and Teaching from 1999 to 2000. Smith also completed secondary education at Strathfield Girls High School, obtaining the Higher School Certificate (HSC). This educational background supports Smith's expertise in communication and customer interaction.
Background
Phim Smith has a diverse background in customer service, spanning over two decades. Starting in 1996 at McDonald's, Smith developed foundational skills in customer interaction. Over the years, Smith has transitioned through various roles in different sectors, including banking and hospitality, before settling into a long-term position in insurance.