Pushpa Bhudia
About Pushpa Bhudia
Pushpa Bhudia is a Quality Assurance Specialist at QBE Insurance, with extensive experience in customer service and quality assurance roles across various companies in Australia and the United Kingdom. She holds qualifications in business and finance and has a strong understanding of compliance in the financial services industry.
Work at QBE Insurance Group
Currently, Pushpa Bhudia serves as a Quality Assurance Specialist at QBE Insurance, a position she has held since 2018. In this role, she focuses on ensuring the quality of services and processes within the organization. Her extensive experience in quality assurance and customer service contributes to her effectiveness in this position.
Previous Experience in Customer Service and Quality Assurance
Prior to her current role, Pushpa Bhudia worked at PetSure (Australia) Pty Ltd in various capacities, including Customer Service Team Leader, Quality Assurance Officer, Accounts Coordinator, and Senior Dispute Resolutions Officer/Quality Assurance. Her tenure at PetSure spanned from 2012 to 2018, where she developed a strong foundation in customer experience and quality assurance.
Education and Expertise
Pushpa Bhudia holds a degree in Business and Finance from the University of Bedfordshire. Additionally, she has completed a Certificate in Mortgage Advice and Practice, achieving CeMap 1, 2, and 3 from the Institute of Financial Services. She is also RG 146 qualified, indicating her understanding of financial services compliance and regulations.
Background in Financial Services
Pushpa Bhudia has a diverse background in the financial services sector. She worked at National Australia Bank as a Partial Discharge Officer and at Cardif Pinnacle as a Claims Administrator. Her experience spans various roles that have equipped her with a strong understanding of compliance and regulations within the industry.
Skills and Professional Attributes
Pushpa Bhudia possesses exceptional attention to detail and strong problem-solving techniques. Her passion for customer experience drives her work, and she is committed to the success of the organizations she has been part of. Her skills in quality assurance and customer service are complemented by her extensive industry knowledge.