Rachael Cook
About Rachael Cook
Rachael Cook is a Business Process Manager at QBE Insurance, where she has worked since 2021. She has a background in product management and operational excellence, having held various roles at nib health funds from 2013 to 2021.
Work at QBE Insurance Group
Rachael Cook has been employed at QBE Insurance Group since 2021, serving as a Business Process Manager. In this role, she is responsible for overseeing and improving business processes within the organization. Her tenure at QBE Insurance has lasted for three years, during which she has contributed to enhancing operational efficiency and effectiveness.
Previous Experience at nib Health Funds
Prior to her role at QBE Insurance, Rachael Cook worked at nib health funds in various capacities. She served as a CRM Product Manager from 2020 to 2021, where she focused on customer relationship management strategies. Before that, she held the position of Online Product Owner from 2013 to 2015, contributing to the development and management of online products. Additionally, she worked as the Operational Excellence Lead from 2015 to 2020, where she was involved in initiatives aimed at improving operational processes.
Career Progression
Rachael Cook's career has shown a clear progression in roles related to product management and operational excellence. Starting as an Online Product Owner, she advanced to the position of Operational Excellence Lead, where she spent five years. Her experience in these roles laid the foundation for her subsequent position as Business Process Manager at QBE Insurance.
Location and Work History
Throughout her career, Rachael Cook has primarily worked in Newcastle, New South Wales, Australia. Her roles at nib health funds were all based in this location, where she gained significant experience in the health insurance sector before transitioning to QBE Insurance.