Rebecca Hunt
About Rebecca Hunt
Rebecca Hunt is a Sales & Service Team Manager at QBE Insurance, where she has worked since 2021. She has a background in customer service and quality assurance, having held various roles at Toyota Finance Australia and National Australia Bank.
Current Role at QBE Insurance Group
Rebecca Hunt serves as the Sales & Service Team Manager at QBE Insurance, a position she has held since 2021. Based in Parramatta, New South Wales, she focuses on leading her team to meet key performance indicators (KPIs). Her management style promotes a culture of development, accountability, and continuous improvement within the contact centre.
Previous Experience at QBE Insurance
Before her current role, Rebecca worked at QBE Insurance as a QA and Training Consultant from 2019 to 2021. In this capacity, she contributed to enhancing customer service quality and team training. She played a significant role in developing and implementing the Voice of Guest (VOG) program, aimed at improving customer satisfaction and team development.
Career at Toyota Finance Australia
Rebecca Hunt held several positions at Toyota Finance Australia between 2016 and 2019. She started as a Customer Solutions Representative and progressed to roles including Quality Assurance Assistant and Quality Assurance & Training Coach. Her focus during this time was on embedding a customer-centric culture within the contact centre.
Background and Education
Rebecca studied at Terra Sancta College. She has demonstrated a commitment to professional growth by actively participating in various courses and cross-training opportunities throughout her career.
Experience at National Australia Bank
Rebecca also worked at National Australia Bank as a Homeside Lending Advisor from 2012 to 2013. This role contributed to her understanding of customer service and financial products, further enhancing her skill set in the financial services sector.