Rebecca Ziflian
About Rebecca Ziflian
Rebecca Ziflian is a Senior Manager in Quality Assurance for Claims at QBE Insurance, with extensive experience in the insurance sector, including leadership roles at Suncorp Group and Protecsure. She specializes in operational integration, process improvement, and data-driven quality assurance.
Current Role at QBE Insurance Group
Rebecca Ziflian serves as the Senior Manager of Quality Assurance in Claims at QBE Insurance Group. She has held this position since 2020, contributing to the organization's commitment to maintaining high standards in claims management. In her role, she focuses on ensuring that the Quality Assurance framework is effective and compliant with legislative and regulatory changes, thereby enhancing operational efficiency.
Previous Experience at Suncorp Group
Rebecca Ziflian has extensive experience with Suncorp Group, where she held multiple roles over several years. She worked as a Case Manager for Public Liability from 2001 to 2004, then progressed to a Quality Assurance Advisor from 2004 to 2005. She later took on the role of Senior Leader in Business Services from 2009 to 2010 and served as Leader of Statutory Claims from 2005 to 2009 and again from 2010 to 2011. Her tenure at Suncorp Group showcases her growth and versatility within the organization.
Project Management Experience
Rebecca Ziflian has held project management roles in various organizations. She was the Project Execution and Delivery Manager at Club 4x4 Pty Ltd from 2018 to 2019, where she focused on project management in Sydney, Australia. Additionally, she worked as a Business and Senior Project Manager at Health Practice Creations Group from 2017 to 2018. Her experience in these roles emphasizes her ability to manage projects effectively across different sectors.
Education and Qualifications
Rebecca Ziflian studied at the Macquarie Graduate School of Management (MGSM), where she earned a Diploma in Business Administration and Management from 2009 to 2011. She also completed her High School Certificate at Holy Cross College, Woollahra, from 1992 to 1997. Her educational background supports her professional expertise in quality assurance and management.
Focus on Continuous Improvement
Rebecca Ziflian is passionate about lean continuous process improvement. She emphasizes maximizing efficiency and enhancing both customer and employee experiences in her work. Her approach includes utilizing data and analytics to identify trends that require further investigation, demonstrating her commitment to a data-driven methodology in quality assurance.