Resvimar Darren Ilogon
About Resvimar Darren Ilogon
Resvimar Darren Ilogon is a Customer Support Officer with extensive experience in customer service and operational support. He currently works at QBE Insurance and has held various roles at companies such as TeleTech Philippines and Uber Carshare, where he contributes to system development and damage case management.
Work at QBE Insurance Group
Resvimar Darren Ilogon has been employed at QBE Insurance Group since 2018, serving as a Customer Support Officer. His role involves providing operational, administrative, and strategic support to the company's damage team. Ilogon works in Metro Cebu, contributing to the efficiency of customer support processes within the organization.
Current Role at Uber Carshare
Since 2022, Ilogon has held the position of Repairs Case Manager at Uber Carshare. In this capacity, he is responsible for creating processes and protocols to ensure best practices are followed in damage cases. He also investigates photographic evidence to determine liability for damages, enhancing the operational effectiveness of the team.
Previous Experience in Customer Service
Prior to his current roles, Ilogon worked at TeleTech Philippines as a Customer Service Associate from 2017 to 2018. He also spent two years as a Customer Service Representative at ePerformax Contact Centers & BPO from 2014 to 2016. These positions helped him develop essential skills in customer support and service delivery.
Education and Expertise
Ilogon studied Information Technology at Father Saturnino Urios University, where he earned a Bachelor of Science degree. His academic background provides a foundation for his technical and operational roles in customer support and case management.
Training and Development Contributions
At Uber Carshare, Ilogon contributes to the development of systems and trains others on effective member interactions. His efforts aim to enhance the overall customer service experience and ensure that team members are well-equipped to handle various scenarios.