Richard Carrier

Richard Carrier

Claims Manager @ QBE Insurance Group

About Richard Carrier

Richard Carrier is a Claims Manager at QBE Insurance, where he has worked for 21 years. He manages a team of over 13 adjusters and is responsible for adjudicating automotive claims and ensuring team compliance with licensing requirements.

Work at QBE Insurance Group

Richard Carrier has been employed at QBE Insurance Group since 2003, holding the position of Claims Manager for 21 years. In this role, he manages a team of over 13 adjusters, including telecommuters. His responsibilities include ensuring that all team members maintain up-to-date licenses and conducting regular audits of adjusters. Carrier also prepares daily reports for lenders and adjusters, focusing on operational efficiency and compliance.

Previous Experience at QBE Insurance

Prior to his current role, Richard Carrier worked at QBE Insurance as a Claims Team Manager from 2003 to 2011 for a total of 8 years. In this capacity, he was responsible for adjudicating both first and third party automotive claims. His experience in this role contributed to his expertise in claims management and customer service.

Education and Training Background

Richard Carrier has received training from the Ford Motor Company Training Center, which provided him with foundational knowledge in automotive claims. He also studied at West Valley Occupational Center and the State of Arizona, enhancing his skills relevant to the insurance industry.

Training and Development Responsibilities

In his current position, Richard Carrier is responsible for training new hires in the claims department. His role includes onboarding and mentoring new employees to ensure they understand the claims process and company policies. This focus on training helps maintain high standards within the claims team.

Claims Management and Customer Focus

Richard Carrier prioritizes lender and customer satisfaction in his role as Claims Manager. He acts as a liaison to resolve issues related to the help desk claims system, ensuring that both internal and external stakeholders receive timely support. His commitment to service quality is evident in his daily operations.

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