Richelle Coundrelis

Richelle Coundrelis

Litigation Service Manager @ QBE Insurance Group

About Richelle Coundrelis

Richelle Coundrelis is a Litigation Service Manager at QBE Insurance, where she has worked since 2022. She has extensive experience in the insurance industry, having held various roles at QBE Insurance and StateCover Mutual over the past two decades.

Current Role at QBE Insurance Group

Richelle Coundrelis serves as the Litigation Service Manager at QBE Insurance, a position she has held since 2022. In this role, she is responsible for overseeing litigation services and managing related processes within the organization. Her extensive experience in the insurance industry contributes to her effectiveness in this position.

Previous Experience at StateCover Mutual

Prior to her current role, Richelle worked at StateCover Mutual, where she held several positions. She served as a Team Manager from 2019 to 2020, leading a team in Sydney, Australia. Earlier, she was a Quality Assurance Officer for 8 months in 2018 and a Claims Project Officer from 2018 to 2019, contributing to various projects and ensuring quality standards.

Career History at QBE Insurance

Richelle has a long history with QBE Insurance, having worked in multiple roles over several years. She started as a Case Manager from 2007 to 2008, then progressed to a Service Manager from 2008 to 2012. After a period as Speciality Claims Service Manager from 2012 to 2016, she worked as a Technical Manager from 2016 to 2017, and later as a Technical Specialist from 2020 to 2022.

Educational Background

Richelle studied at La Trobe University, where she earned a Bachelor of Arts (B.A.) in Legal Studies from 1997 to 1999. She furthered her education at TAFE NSW, completing a Project Management course from 2017 to 2018. This educational foundation supports her roles in the insurance and litigation sectors.

Experience at Allianz Insurance

Richelle's career also includes experience at Allianz Insurance, where she worked as a Compliance Manager from 2002 to 2005 and as a Case Manager for 4 months in 2001 to 2002. Her roles at Allianz contributed to her understanding of compliance and claims management within the insurance industry.

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