Riley Sweet
About Riley Sweet
Riley Sweet is a Senior Change Manager at QBE Insurance, where he has developed and executed change strategies since 2020. He has extensive experience in various managerial roles within the company, focusing on regulatory change and stakeholder engagement.
Work at QBE Insurance Group
Riley Sweet has held multiple positions at QBE Insurance, starting as a Case Manager in Workers Compensation from 2009 to 2012. Following this role, Sweet transitioned to Service Manager positions in Workers Compensation Claims and General Insurance Underwriting between 2012 and 2015. In 2015, Sweet worked as an Underwriting & Operations Manager in the Group Shared Services Centre in Manila for five months. After returning to Sydney, Sweet served as a Customer Experience Delivery Manager for ten months before becoming a Change Implementation Manager from 2017 to 2020. Currently, Sweet is the Senior Change Manager, a position held since 2020.
Change Management Expertise
In the role of Senior Change Manager, Riley Sweet manages a team of five change management resources as part of the Strategic Regulatory Change (SRC) Program. This program focuses on implementing recommendations from the Financial Services Royal Commission and addressing state-based inquiries. Sweet engages in stakeholder management and communication, collaborating with QBE Executive and General Managers to ensure effective change implementation across the organization.
Education and Qualifications
Riley Sweet studied at Charles Sturt University, earning a Bachelor of Human Movement and a Bachelor of Social Science with a focus on Psychology from 2003 to 2008. Sweet furthered education at the University of Sydney, obtaining a Graduate Diploma of Rehabilitation Counselling in Health Services from 2009 to 2010. This educational background supports Sweet's expertise in change management and stakeholder engagement.
Background in Insurance and Claims Management
Riley Sweet's career in insurance began with a focus on Workers Compensation, where Sweet worked as a Case Manager for three years. This experience laid the foundation for subsequent roles in service management and underwriting. Sweet's extensive experience within QBE Insurance encompasses various aspects of insurance operations, including claims management and customer experience delivery.