Robert Ibanez
About Robert Ibanez
Robert Ibanez is a Claims Officer with extensive experience in handling Compulsory Third Party and Public Liability Claims. He has worked in various roles across multiple insurance companies, demonstrating strong negotiation skills and a commitment to customer service.
Work at QBE Insurance Group
Robert Ibanez has been employed at QBE Insurance as a Claims Officer since 2017. In this role, he specializes in managing claims related to Compulsory Third Party (CTP) and Public Liability. His responsibilities include overseeing claims processes, ensuring compliance with regulations, and providing support to clients throughout their claims journey. His tenure at QBE has allowed him to further develop his negotiation skills and enhance customer service delivery.
Previous Experience in Claims Management
Prior to his current role, Robert Ibanez held various positions in the insurance sector. He worked at AAMI as a Senior Claims Officer for CTP and Home Liability Claims from 2001 to 2010. He then joined Suncorp Group as a Technical Advisor for CTP-High Risk/Catastrophic Claims from 2010 to 2012. Following this, he served as a Team Leader for CTP Claims at Suncorp for 11 months in 2012. He also worked at nib health funds as an Investigations Officer from 2016 to 2017.
Education and Expertise
Robert Ibanez studied at St Francis Xavier College. His educational background has contributed to his expertise in claims investigations and management. He possesses excellent negotiation skills and has a strong focus on exceeding customer service delivery expectations. His experience spans over two decades in the insurance industry, with a specialization in CTP and Public Liability claims.
Background in Claims Investigations
Robert Ibanez has a successful background in claims investigations. His role as an Investigations Officer at nib health funds from 2016 to 2017 involved assessing claims for validity and ensuring compliance with relevant policies and regulations. This experience has equipped him with the skills necessary to handle complex claims and contribute to effective claims resolution.
Team Management and Training Skills
Robert Ibanez enjoys managing, motivating, and training productive teams. His leadership experience in various roles has enabled him to foster a collaborative work environment. He emphasizes the importance of teamwork in achieving organizational goals and enhancing service delivery in claims management.