Robert Zafra
About Robert Zafra
Robert Zafra is a Reporting Analyst at QBE Insurance in Cebu, where he has worked since 2020. He has a background in ITIL, IT Service Management, and Business Process Analysis, and holds a Bachelor of Science in Banking and Financial Support Services.
Work at QBE Insurance Group
Robert Zafra has been employed at QBE Insurance since 2018, initially serving as a Claims Officer for four years in Region VII - Central Visayas, Philippines. In 2020, he transitioned to the role of Reporting Analyst, where he has worked for four years in Cebu. His responsibilities include analyzing and reporting data to support decision-making processes within the organization.
Education and Expertise
Robert Zafra holds a Bachelor of Science in Banking and Financial Support Services from the University of San Jose - Recoletos, where he studied from 1999 to 2008. His educational background provides a solid foundation for his roles in finance and insurance. He possesses expertise in ITIL and IT Service Management, which are essential for managing and enhancing IT services in the insurance sector.
Background in Business Process Analysis
Robert has a strong background in Business Process and Requirements Analysis. His experience in this area contributes to the development of efficient operational workflows at QBE Insurance. This skill set allows him to identify areas for improvement and implement strategies that enhance overall business performance.
Previous Experience at NCR Corporation
Before joining QBE Insurance, Robert worked at NCR Corporation as a Resource Coordinator and Transaction Resource Specialist from 2011 to 2014 in Cebu City. This role involved managing resources and transactions, which helped him develop skills relevant to his later positions in the insurance industry.
Customer Relationship Management Skills
Robert Zafra possesses strong skills in Customer Relationship Management (CRM). These skills are crucial for enhancing client interactions and satisfaction, which are vital components of success in the insurance industry. His ability to manage customer relationships effectively contributes to the overall service quality at QBE Insurance.