Ronald Mediana
About Ronald Mediana
Ronald Mediana is a Service Manager at QBE Insurance, where he has worked since 2016. He has extensive experience in customer service and claims management, having held various roles in the insurance and customer service sectors since 2004.
Work at QBE Insurance Group
Ronald Mediana has been employed at QBE Insurance Group since 2016, serving as a Service Manager for eight years. In this role, he oversees service operations and ensures quality support for clients. Prior to his current position, he worked as a Technical Claims Officer from 2013 to 2016, where he managed technical aspects of claims processing. He briefly held the position of Claims Officer in 2013 for two months, contributing to the claims management team.
Previous Employment Experience
Before joining QBE Insurance, Ronald Mediana worked at [24]7.ai as a Customer Service Representative from 2011 to 2013. His career at ePLDT Ventus included various roles: he served as a Subject Matter Expert for seven months in 2006, a Customer Service Representative from 2004 to 2006, a Quality Assurance Analyst for one year from 2007 to 2008, and a Technical Service Representative for three months in 2006. This diverse experience in customer service and technical support has contributed to his expertise in service management.
Education and Expertise
The educational background of Ronald Mediana is not specified in the provided information. However, his extensive experience in customer service and claims management indicates a strong understanding of service operations and technical processes. His roles have equipped him with the skills necessary to manage teams and improve service delivery within the insurance sector.
Career Timeline
Ronald Mediana's career spans several years in the customer service and insurance industries. He began his professional journey at ePLDT Ventus in 2004 and transitioned through various roles until 2008. He then moved to [24]7.ai in 2011 before joining QBE Insurance in 2013. His progression from entry-level positions to a managerial role reflects his commitment to professional growth and development.