Ronavilla Lacia
About Ronavilla Lacia
Ronavilla Lacia is a Workforce Planner with a Bachelor's degree from Holy Cross of Davao College, Inc. She has experience in technical support and real-time analysis, having worked at Concentrix and Vxi Global Solutions in California.
Work at QBE Insurance Group
Ronavilla Lacia currently holds the position of Workforce Planner at QBE Insurance Group. In this role, Lacia is responsible for analyzing workforce data and optimizing staffing levels to meet the demands of the organization. This position requires a strong understanding of workforce management principles and the ability to forecast needs based on various metrics.
Education and Expertise
Ronavilla Lacia earned a Bachelor's degree from Holy Cross of Davao College, Inc. from 2003 to 2007. This educational background provides a foundation in analytical skills and problem-solving, which are essential in workforce planning and management roles. Lacia's academic experience contributes to her expertise in data analysis and operational efficiency.
Background
Prior to her current role, Ronavilla Lacia gained experience in customer support and real-time analysis. She worked as a Technical Support Representative at Concentrix in Fremont, California, for eight months in 2010-2011. Later, she served as a Real Time Analyst at Vxi Global Solutions, LLC in Los Angeles, California, from 2013 to 2016. These positions helped her develop skills in communication and data monitoring.
Professional Experience
Ronavilla Lacia has a diverse professional background that includes roles in technical support and real-time analysis. At Concentrix, she provided technical assistance to customers, enhancing her problem-solving abilities. As a Real Time Analyst at Vxi Global Solutions, Lacia focused on monitoring call center operations and ensuring optimal performance, which laid the groundwork for her current role in workforce planning.