Royston Bassmann
About Royston Bassmann
Royston Bassmann is a Front End Case Manager at QBE Insurance in Melbourne, Australia, where he has worked since 2015. He specializes in managing claims for small to medium-sized employers, focusing on early intervention and facilitating the return to work for injured workers.
Work at QBE Insurance Group
Royston Bassmann has been employed at QBE Insurance Group since 2015, serving as a Front End Case Manager for nine years in Melbourne, Australia. In this role, he manages claims for a portfolio that includes small to medium-sized employers, emphasizing early intervention strategies. His responsibilities include conducting return to work meetings with injured workers, employers, and occupational rehabilitation providers to facilitate the return to work process. He also attends general practitioner case conferences to support the rehabilitation of injured workers, ensuring compliance with WorkSafe and QBE management procedures.
Previous Experience at Hostplus
Before joining QBE Insurance, Royston Bassmann worked at Hostplus as a Customer Service Specialist from 2012 to 2015. During his three years in this role, he developed skills in customer service and stakeholder engagement. His experience at Hostplus contributed to his ability to maintain regular contact with all stakeholders, fostering strong relationships and effective communication.
Education Background
Royston Bassmann attended Tallangatta Secondary College from 2004 to 2009, completing five years of study. This educational background provided him with foundational skills that support his career in case management and customer service.
Claims Management and Compliance
In his role as Front End Case Manager at QBE Insurance, Royston Bassmann ensures compliance with WorkSafe regulations and QBE management procedures, standards, and values while managing claims. His focus on compliance is essential for maintaining the integrity of the claims process and supporting the return to work of injured employees.