Russell Fergusson
About Russell Fergusson
Russell Fergusson is the National Claim Manager for Motor at QBE Insurance in Auckland, New Zealand. He has extensive experience in claims management and operations, having held various leadership roles at Vero Insurance and other companies over a career spanning several decades.
Work at QBE Insurance Group
Russell Fergusson has been serving as the National Claim Manager for Motor at QBE Insurance since 2017. His role involves overseeing motor claims and ensuring efficient operations within the claims department. He operates from the QBE office located at 125 Queen St, Auckland, New Zealand. Fergusson's focus is on developing innovative business solutions that enhance customer service and streamline claims processes.
Previous Experience in Insurance
Prior to his current position, Fergusson held various roles at Vero Insurance New Zealand. He worked as the National Operations Claims Manager for 11 months in 2012, and as the National Resolution Claims Manager from 2010 to 2012. Additionally, he served as the Claims Operations Manager for Vero Commercial Motor from 2008 to 2010, and as the Manager of Customer Deployment, Claims Process and Quality from 2015 to 2016. His extensive experience in these roles contributed to his expertise in claims management.
Background in Car Rental Industry
Fergusson has a significant background in the car rental industry, having worked as the Regional Manager Northern for Budget Rent a Car from 1998 to 2003. He also served as the Chief Operating Officer and Shareholder at Thrifty Car Rental from 2006 to 2008. His experience in these positions provided him with a comprehensive understanding of operations and customer service in the rental sector.
Education and Expertise
Russell Fergusson studied at the University of Auckland, where he focused on Operations Management and Supervision from 2001 to 2003. This academic background has equipped him with the skills necessary to unite teams and stakeholders in achieving organizational objectives. His expertise includes developing innovative solutions and fostering trust and loyalty among employees and customers.