Ryan Reyes
About Ryan Reyes
Ryan Reyes is a Customer Service Specialist with extensive experience in various customer service roles across multiple industries. He has worked at notable companies such as Telus International Philippines, Serco, Qbe Insurance, Teleperformance, and Interactive Technology Solutions.
Current Role at QBE Insurance Group
Ryan Reyes has been employed as a Customer Service Specialist at QBE Insurance since 2013. He operates in Sydney, New South Wales, Australia, where he focuses on delivering effective customer service solutions. His role involves addressing customer inquiries and providing support related to insurance services.
Previous Experience at Serco
Before joining QBE Insurance, Ryan worked at Serco as a Senior Customer Service Executive for 13 years, starting in 2011. His responsibilities included managing customer interactions and ensuring high levels of service quality. He was based in Hook, Hampshire, United Kingdom during this period.
Background in Customer Service
Ryan has a diverse background in customer service, having held various positions across multiple industries. He began his career as a Telemarketer at Teleperformance in 2004. He then worked as a Customer Service Representative at Interactive Technology Solutions from 2004 to 2007, followed by a role as a Senior Customer Interaction Associate at Telus International Philippines from 2007 to 2011.
Education and Expertise
Ryan studied at Ama University, where he earned a Bachelor of Science in Business Administration from 2000 to 2004. His educational background complements his extensive experience in customer service, where he has developed skills in handling inquiries across various domains, including insurance and telecommunications.
Skills and Performance Metrics
Ryan excels in achieving an Average Response Time (ART) of less than 2 minutes for email inquiries. He maintains a low Average Handling Time (AHT) of 2 to 4 minutes for inbound calls. His technical skills include proficiency in MS Office Suites, Windows Operating Systems, and Google applications, enabling him to work efficiently in fast-paced environments.