Samantha Marshall
About Samantha Marshall
Samantha Marshall is an IT Hardware Asset Manager with extensive experience in asset management and ITIL best practices. She has worked at QBE Insurance since 2017 and previously held positions at Hewlett-Packard and AMP, among others.
Work at QBE Insurance Group
Samantha Marshall has served as the IT Hardware Asset Manager at QBE Insurance since 2017. In this role, she manages a global team of Hardware Asset Analysts and aligns the IT Hardware Asset Management lifecycle with ITIL best practices. She is responsible for developing and implementing IT asset strategies, plans, and budgets that support QBE's business objectives. Additionally, she coordinates the purchasing of end-user computing hardware, peripherals, and printers, ensuring optimal pricing and service through collaboration with the internal purchasing team.
Previous Experience at Hewlett-Packard
Prior to her current position, Samantha worked at Hewlett-Packard as an IT Asset Manager from 2011 to 2016. During her five years in this role, she was based in Sydney, Australia, where she focused on asset management processes and contributed to the overall efficiency of the IT asset lifecycle. Her experience at Hewlett-Packard provided her with a solid foundation in IT asset management, which she has built upon in her subsequent roles.
Background in IT Asset Management
Samantha has a diverse background in IT asset management, having worked in various roles prior to her tenure at QBE Insurance. She was a Senior Service Delivery Analyst and iCharge Relationship Manager at AMP from 2001 to 2010, where she gained extensive experience in service delivery and relationship management. Additionally, she served as a Project Coordinator at CSC for seven months in 2001 and worked in customer service at Parcelforce Worldwide from 1995 to 2000.
Contributions to Asset Management Processes
In her current role, Samantha contributes to the refinement of processes and procedures to enhance asset management systems. She develops and monitors service level agreements with vendors to ensure alignment with business outcomes. Her responsibilities also include performing detailed analyses of IT asset supply and demand, which informs strategic decision-making within the organization.
Financial Management and Reporting
Samantha is responsible for managing leasing obligations related to IT hardware, ensuring timely returns of equipment. She performs financial and equipment reconciliations associated with leases, which supports accurate financial reporting and compliance. Additionally, she delivers presentations to all levels of management at QBE Insurance, facilitating communication and understanding of asset management strategies.