Samantha Millen
About Samantha Millen
Samantha Millen is a Learning and Development Specialist currently employed at QBE Insurance in Newcastle, New South Wales, Australia. She has a diverse background in training and development, having worked in various roles at Life Without Barriers and HealthShare NSW, and holds multiple qualifications in education and training.
Work at QBE Insurance Group
Samantha Millen has been serving as a Learning and Development Specialist at QBE Insurance since 2021. In this role, she focuses on enhancing employee training and development initiatives within the organization. Her responsibilities include coordinating and managing Learning Management Systems (LMS) that support the training needs of staff. She has utilized her expertise to implement effective learning strategies that contribute to the overall growth of the company.
Previous Experience in Learning and Development
Prior to her current role, Samantha worked at Life Without Barriers in various positions related to Learning and Development. She served as a Learning and Development Coordinator from 2018 to 2019, followed by a role as Learning and Development Advisor from 2019 to 2020. Additionally, she worked as an Instructional Designer from 2020 to 2021. During her tenure, she implemented two Learning Management Systems (LMS) that supported approximately 10,000 employees and carers.
Education and Expertise
Samantha Millen holds a degree in Exercise and Sports Science with a Secondary Teaching Minor from CQUniversity, which she completed from 2019 to 2022. She also obtained a Certificate IV in Training and Assessment from Inspire Education, studying from 2019 to 2021. Her educational background is complemented by a Business Administration Certificate III from TAFE NSW, achieved in 2012. This diverse educational foundation supports her expertise in training and development.
Background in Customer Service and Administration
Samantha's career began in customer service, where she worked at HealthShare NSW as a Customer Service Officer and later as a Senior Administration Officer from 2013 to 2017. She also held roles in customer service at Allianz Insurance PLC and Suncorp. Her experience includes managing customer-facing teams and addressing payroll and HR transactional issues in a government capacity, which has contributed to her skills in team management and operational efficiency.