Sandra Mc Donald
About Sandra Mc Donald
Sandra McDonald is an Assistant Claims Officer at QBE Insurance in Brisbane, Australia, with a background in administration coordination at IAG for 14 years. She possesses strong analytical skills and excels in client communication and relationship building.
Work at QBE Insurance Group
Sandra Mc Donald has been employed at QBE Insurance as an Assistant Claims Officer since 2019. In this role, she is responsible for evaluating and negotiating assigned claims cases. She responds to client requests in alignment with established Service Level Agreements (SLAs). Her position requires strong analytical and investigative skills, which she utilizes to assess claims effectively. Additionally, she provides feedback on claims activity and emerging trends to underwriters and risk assessors, aiding in informed decision-making.
Previous Experience at IAG
Before joining QBE Insurance, Sandra Mc Donald worked at IAG for 14 years, from 2005 to 2019, in Brisbane, Australia. During her tenure, she served as an administration coordinator. This experience contributed to her development of essential skills in administration and claims processing, which she has carried forward into her current role.
Education and Expertise
Sandra Mc Donald completed her education at Kadina High School, attending from 1981 to 1987. Her educational background laid the foundation for her career in the insurance industry. She possesses strong analytical and investigation skills, which are vital for her role in claims management. Her expertise includes evaluating claims, negotiating outcomes, and providing insights on claims trends.
Skills and Competencies
Sandra Mc Donald thrives in fast-paced environments that demand a variety of tasks and organizational skills. She is adept at building effective relationships with stakeholders, leveraging her highly developed communication skills. Her ability to respond to client requests and provide timely feedback on claims activity enhances her effectiveness in her role.