Sang Lieu
About Sang Lieu
Sang Lieu is a Customer Experience Manager at QBE Insurance in Parramatta, New South Wales, Australia, where he has worked since 2021. He has extensive experience in case management and claims assessment across several insurance companies.
Work at QBE Insurance Group
Sang Lieu has been serving as the Customer Experience Manager at QBE Insurance since 2021. In this role, Lieu focuses on enhancing customer satisfaction and streamlining service processes. The position is based in Parramatta, New South Wales, Australia. Lieu's experience in customer service and claims management contributes to the effectiveness of initiatives aimed at improving the overall customer experience.
Previous Employment History
Before joining QBE Insurance, Sang Lieu worked at AIA as a Claims Assessor from 2019 to 2021. Prior to that, Lieu held the position of Senior Case Manager at Employers Mutual Limited for one year in 2014-2015. Lieu also worked at Wesfarmers as a Senior Case Manager from 2012 to 2014 and at Allianz Australia Limited from 2006 to 2008 in similar roles. Additionally, Lieu served as a Senior Case Manager at AMP from 2015 to 2019 and returned to QBE Limited for four years from 2008 to 2012.
Education and Expertise
Sang Lieu studied at TAFE NSW, where Lieu completed a Certificate IV in Occupational Health and Safety (OHS) in 2006. This educational background supports Lieu's expertise in managing customer experiences and claims processes within the insurance industry.
Career Progression
Sang Lieu's career in the insurance sector spans over 15 years, with a focus on case management and customer experience. Lieu has progressively advanced through various roles, starting from a Senior Case Manager to the current position of Customer Experience Manager at QBE Insurance. This trajectory highlights Lieu's commitment to professional growth and development within the industry.