Saran Kapoor
About Saran Kapoor
Saran Kapoor serves as the National Contact Centre Manager for Insurance Services at QBE Insurance, a position he has held since 2009. He has extensive experience in customer service and management, having previously worked at DHL Worldwide Express, IAG, and BOC Gases.
Work at QBE Insurance Group
Saran Kapoor has been serving as the National Contact Centre Manager for Insurance Services at QBE Insurance since 2009. In this role, Kapoor oversees the operations of the contact center, ensuring effective communication and service delivery to clients. Kapoor's extensive experience in customer service and management contributes to the efficiency and effectiveness of the team.
Previous Experience in Customer Service Management
Prior to joining QBE Insurance, Saran Kapoor held various positions in customer service management. From 1995 to 1998, Kapoor worked at DHL Worldwide Express as a Customer Service Manager, focusing on frontline operations. Kapoor also served as a Call Centre Manager at IAG from 2000 to 2003 and as a Relationship Manager at the same company from 2003 to 2004, gaining valuable insights into customer relationship management.
Education and Expertise
Saran Kapoor earned an MBA in Marketing from Griffith University, studying from 1997 to 2000. This advanced education has equipped Kapoor with the knowledge and skills necessary for effective management in the insurance sector. Additionally, Kapoor holds a BA (Hons) in English Literature and Psychology from Loreto College, completed from 1991 to 1994, providing a strong foundation in communication and analytical skills.
Career Progression at BOC Gases
At BOC Gases, Saran Kapoor held two significant roles from 2007 to 2008. Kapoor served as the Sales Effectiveness Manager for the South Pacific, focusing on enhancing sales strategies and performance. Additionally, Kapoor worked as the National SME Sales Manager during the same period, where responsibilities included managing sales for small and medium enterprises.