Scott Heiler
About Scott Heiler
Scott Heiler is a Claims Manager at QBE Insurance, specializing in Consumer and Retail Property, with over 15 years of experience in call center environments. He has a strong background in team leadership, achieving sales targets, and building effective teams.
Work at QBE Insurance Group
Scott Heiler has been serving as the Claims Manager for Consumer and Retail Property at QBE Insurance since 2017. Based in Newcastle, he has contributed to the organization for over seven years. In this role, he oversees claims management processes, ensuring efficient handling of consumer and retail property claims. His leadership is pivotal in maintaining high standards of service and operational effectiveness within the team.
Previous Experience in the Insurance Industry
Before joining QBE Insurance, Scott held various positions within the insurance sector. He worked at AAMI as the Claims for Consideration Team Leader for six months in 2008 and served as the Claims Assist Team Leader from 2007 to 2008. Additionally, he was a Contact Centre Team Leader at AAMI from 2005 to 2007. His extensive experience in these roles has equipped him with a strong understanding of claims processes and customer service.
Leadership Roles in Call Centre Environments
Scott Heiler has over 15 years of experience in call centre environments, focusing on team leadership, recruitment, and personnel development. He served as the Contact Centre Operations Manager at Suncorp Group from 2008 to 2013 and as the Contact Centre Manager for the Office of Environment and Heritage (NSW) from 2014 to 2015. His leadership capabilities are demonstrated through his ability to build and empower effective teams.
Education and Professional Development
Scott Heiler's professional journey includes a role as Customer Service Leader at the University of Newcastle from 2016 to 2017. This position allowed him to further develop his customer service skills and leadership abilities. His commitment to personal and professional growth is evident in his consistent pursuit of opportunities that enhance his expertise in team management and customer relations.
Achievements and Performance Recognition
Throughout his career, Scott has exhibited a strong capacity for achieving sales targets and has been recognized for his outstanding performance. His ability to motivate and develop staff has led to being seconded to higher positions within organizations. Scott's commitment to integrity and goal-setting has been a significant factor in his professional success.