Scott Richards
About Scott Richards
Scott Richards is a Scrum Master with a background in IT service management. He has over five years of experience at Aviva, where he held roles including major incident consultant, problem analyst, and IT service desk analyst.
Work at QBE Insurance Group
Scott Richards currently holds the position of Scrum Master at QBE Insurance Group. In this role, he facilitates Agile practices and ensures that teams adhere to Scrum methodologies. His responsibilities include guiding teams through the Scrum process, removing impediments, and fostering an environment of continuous improvement.
Previous Experience at Aviva
Scott Richards has extensive experience at Aviva, where he held multiple roles between 2011 and 2017. He began as an IT Service Desk Analyst from 2011 to 2012, providing technical support and resolving IT issues. He then transitioned to a Problem Analyst role for two months in 2013, focusing on identifying and analyzing recurring issues. Finally, he served as a Major Incident Consultant from 2012 to 2017, where he managed critical incidents and worked on restoring services efficiently.
Background
Scott Richards has a background in IT service management and Agile methodologies. His career began in the IT support sector, where he developed skills in problem-solving and incident management. His transition to Scrum Master reflects his commitment to Agile practices and team development.
Education and Expertise
While specific educational details are not provided, Scott Richards possesses expertise in Agile frameworks, particularly Scrum. His experience in various IT roles has equipped him with a solid understanding of service management and incident resolution, contributing to his effectiveness as a Scrum Master.