Scott Taylor
About Scott Taylor
Scott Taylor is an Application Support Specialist and Service Delivery Manager with extensive experience in financial services IT. He has held various roles at organizations such as QBE Insurance and Societe Generale Corporate and Investment Banking, specializing in ITIL Production Best Practices and change management.
Work at QBE Insurance Group
Scott Taylor has been employed at QBE Insurance as an Application Support Specialist and Service Delivery Manager since 2019. In this role, he is responsible for overseeing application support and ensuring efficient service delivery within the organization. His tenure at QBE spans five years, during which he has contributed to the optimization of IT services and support processes.
Previous Experience at Societe Generale Corporate and Investment Banking
Prior to his current position, Scott Taylor worked at Societe Generale Corporate and Investment Banking (SGCIB) in various roles. He served as Global Application/Production Support Manager for Prime Services for nine months in 2018 and as EMEA Application/Production Support Manager for one year from 2017 to 2018. Additionally, he worked as ITRS Geneos Global Application Manager for Prime Services from 2017 to 2019, gaining extensive experience in application support and production management.
Background in IT Management
Scott Taylor has a solid background in IT management, having worked as IT Manager for China Merchants Securities Co., Ltd. from 2015 to 2017. His career began at Newedge, where he held multiple positions, including Application Support Analyst, EMEA Application Support Manager, and Service Desk Analyst from 2008 to 2015. This diverse experience has equipped him with a comprehensive understanding of IT operations and support.
Education and Expertise
Scott Taylor studied at Lutterworth Grammar School and Community College. He specializes in the implementation of ITIL Production Best Practices and possesses expertise in change management and problem management. His skills extend to financial management and contract negotiations, making him a well-rounded professional in the IT support field.
Professional Skills and Contributions
Scott Taylor has demonstrated a proven ability to influence colleagues and clients across all levels of an organization. He serves as a Subject Matter Expert for the ITRS Geneos monitoring system, showcasing his deep knowledge and expertise in application monitoring and support. His contributions to various organizations highlight his commitment to enhancing IT service delivery and operational efficiency.