Sharlene Binks
About Sharlene Binks
Sharlene Binks serves as a Branch Supervisor at QBE Insurance, where she has worked since 1986. She oversees a team of customer service officers and is responsible for monitoring sales targets and managing office expenses.
Work at QBE Insurance Group
Sharlene Binks has been employed at QBE Insurance since 1986, accumulating 38 years of experience within the organization. She has held the position of Claims Officer prior to her current role. Since 2011, she has served as the Branch Supervisor at the Albany location, specifically at 220 York St. In her supervisory role, she oversees a team of four customer service officers, focusing on their performance and development.
Branch Management Responsibilities
As Branch Supervisor, Sharlene Binks is responsible for monitoring sales targets and ensuring high levels of customer service within the branch. She manages office expenses to maintain efficient operations and oversees incident reporting to Human Resources or Workplace Health and Safety (WH&S) as part of her management duties. Her role emphasizes both operational efficiency and team performance.
Team Development and Oversight
Sharlene Binks oversees the performance and development sessions for her team of customer service officers. This responsibility includes providing guidance and support to enhance their skills and ensure they meet the branch's service standards. Her leadership is integral to fostering a productive work environment.