Sheetal Malhotra
About Sheetal Malhotra
Sheetal Malhotra is a Recovery Specialist with over 15 years of experience in customer service and sales. She has held various managerial roles in companies such as Credit Corp, QBE Insurance, and EXL Service, showcasing her expertise in team management and operational improvement.
Work at QBE Insurance Group
Currently, Sheetal Malhotra serves as a Recovery Specialist at QBE Insurance, a role she has held since 2019. In this position, she is responsible for guiding teams to apply quality account treatment and maximize the long-term value of debt purchases. Her expertise contributes to the overall efficiency and effectiveness of recovery operations within the organization.
Previous Experience at Credit Corp
Prior to her current role, Sheetal Malhotra worked at Credit Corp in various capacities. She served as a Customer Relationship Manager for 11 months in 2017 to 2018, followed by a position as Team Performance Manager for 8 months in 2018 to 2019. Additionally, she briefly held the role of Senior Customer Relationship Manager for 1 month in 2018. Her experience at Credit Corp involved managing customer relationships and enhancing team performance.
Background in Customer Service and Sales
Sheetal Malhotra has over 15 years of experience in customer service and sales. She has developed strong expertise in managing and developing teams throughout her career. Her previous roles include Lead Assistant Manager at EXL Service, where she oversaw customer service operations and managed over 50 associates and SMEs, and a position at TSA Group in Australia, where she focused on customer service and sales.
Education and Expertise
Sheetal Malhotra holds a Bachelor’s degree in Commerce, with a focus on Accounting, from Doctor Bhim Rao Ambedkar University, where she studied from 1999 to 2002. She also completed her Higher Secondary education in Commerce at St. Anthony’s Junior College in 1998 to 1999. Her educational background supports her extensive experience in customer service and sales management.
Achievements in Team Management
Throughout her career, Sheetal Malhotra has demonstrated strong leadership skills by creating a working environment where team members feel engaged and motivated. She has developed action plans that drive continuous improvement in customer service and sales operations, showcasing her ability to enhance team performance and operational efficiency.