Sheila Santos Da Silva
About Sheila Santos Da Silva
Sheila Santos Da Silva has worked as a Call Center representative at QBE Insurance in Sydney, Australia since 2015. She has a background in marketing and has held various roles in the call center and back office sectors across the United States and Brazil.
Work at QBE Insurance Group
Sheila Santos Da Silva has been employed at QBE Insurance Group as a Call Center representative since 2015. Her tenure at the company spans nine years, during which she has contributed to customer service operations in Sydney, New South Wales, Australia. Her role involves handling customer inquiries and providing support, ensuring a high level of service in the insurance sector.
Previous Experience in Call Center Management
Prior to her current position, Sheila worked at Assurant in New York, New York, United States. She served as a Supervisora De Call Center from 2013 to 2015, where she managed call center operations. Before that, she held the position of Analista De Rede Credenciada at Assurant from 2010 to 2013, focusing on network analysis. Her experience in these roles contributed to her skills in customer service and team management.
Early Career in Backoffice Operations
Sheila began her career at Tempo Assist in Brazil, where she worked as a Backoffice employee from 2008 to 2010. This role provided her with foundational experience in administrative support and operational processes, which would later inform her work in call center environments.
Education in Marketing
Sheila studied Marketing at Anhanguera Educacional from 2012 to 2013. This one-year program equipped her with knowledge in marketing principles, which may enhance her understanding of customer service dynamics in her current role at QBE Insurance.