Steve Talbot
About Steve Talbot
Steve Talbot is a Customer Experience Manager SME at QBE Insurance, where he leads a national team of over 40 underwriters. He has extensive experience in the insurance industry, having held various managerial roles at companies such as Aon Risk Solutions, Zurich Insurance, and Lumley Insurance.
Work at QBE Insurance Group
Steve Talbot has been serving as the Customer Experience Manager SME at QBE Insurance since 2021. In this role, he leads a national team of over 40 SME underwriters and team leaders. His responsibilities include focusing on broker engagement and strategic planning for the Steadfast Network. He is also responsible for escalation resolution for Steadfast partners, addressing the insurance and risk requirements of mutual SME clients.
Previous Experience in Insurance
Before joining QBE Insurance, Steve Talbot held various positions in the insurance industry. He worked at Aon Risk Solutions as a Client Manager - Affinity for one year in Melbourne, Australia. Prior to that, he spent three years at AB Phillips as a Commercial Manager and held dual roles as Branch Manager and Commercial Manager in Frankston. His experience also includes two years at Zurich Insurance Company Ltd as National Risk & Client Services Manager and multiple roles at Lumley Insurance, including Manager - Commercial Motor and National Technical Underwriter.
Education and Expertise
Steve Talbot has a solid educational background in insurance and business. He studied at ANZIIF, achieving Tier 2 in General Insurance Compliance in 2005 and Tier 1 in Broking in 2017. He also earned a Diploma in Business from the Insight Academy of Entrepreneurship and Innovation in 2009. His earlier education includes a BTEC National Diploma in Computer Studies from Southport College and GCSEs from Holy Family High School.
Career Progression in Insurance
Steve Talbot's career in the insurance sector spans over two decades, beginning as a Motor Claims Officer at Lumley Insurance in 2002. He progressed through various roles, including Motor Claims Team Leader and Fleet Client Services Manager VIC/TAS. His experience encompasses risk management and client services, demonstrating a comprehensive understanding of the insurance landscape.