Steven Avery
About Steven Avery
Steven Avery is a Case Manager at QBE Insurance in Lismore, New South Wales, Australia, where he has worked since 2021. With over six years of experience in the insurance industry, he has a strong background in managing customer service for injured workers.
Work at QBE Insurance Group
Steven Avery has been employed at QBE Insurance since 2017, initially serving as a Collections Officer in Complaints Resolution until 2021. In this role, he focused on addressing customer complaints and ensuring resolution. In 2021, he transitioned to the position of Case Manager, where he has continued to work for three years in Lismore, New South Wales. His current role involves managing cases for injured workers, emphasizing high-quality customer service.
Experience in Customer Service
Steven Avery possesses over six years of experience in the insurance industry, specifically in customer service roles. His expertise includes managing customer interactions for injured workers, which requires a strong focus on delivering high-end customer experiences. His background in complaints resolution has equipped him with the skills necessary to address complex customer-related issues effectively.
Previous Employment at icare NSW
Before joining QBE Insurance, Steven Avery worked at icare NSW as a Complaints Representative for one month in 2017. This role provided him with initial exposure to handling customer complaints, contributing to his overall experience in customer service within the insurance sector.
Career Progression in Insurance
Steven Avery's career reflects a clear progression within the insurance industry. He transitioned from a role in complaints resolution to case management at QBE Insurance, demonstrating his ability to advance in customer service roles. This progression highlights his commitment to developing his skills and enhancing customer experiences in the insurance field.