Steven Lea
About Steven Lea
Steven Lea is a Repair Quality Manager at QBE Insurance, where he has worked since 2017. He has extensive experience in property claim assessing, estimating, and business operational development, with previous roles at Ventura Home Group and Bay Building Group.
Work at QBE Insurance Group
Steven Lea has been employed at QBE Insurance as a Repair Quality Manager since 2017. In this role, he oversees the quality of repair processes within the insurance sector, ensuring that standards are met and maintained. His responsibilities include managing repair quality and implementing best practices to enhance operational efficiency. His extensive experience in property claim assessing and estimating supports his effectiveness in this position.
Previous Experience in the Insurance and Construction Industry
Prior to his current role, Steven Lea worked at Bay Building Group as an Estimator/Assessor from 2014 to 2017. He also held several positions at Ventura Home Group, including Group Administration Manager from 2009 to 2011, Maintenance and Warranty Service Manager from 2003 to 2007, and Production Estimating Manager (Scheduling) from 2007 to 2009. These roles contributed to his expertise in property claims and repair processes.
Education and Expertise
Steven Lea studied at South Metropolitan TAFE, where he obtained a Diploma in Builders Registration from 2004 to 2008. He also attended Curtin University of Technology, earning a Bachelor’s degree in Education from 1983 to 1984. His educational background supports his expertise in property claim assessing, estimating, and business operational development.
Skills in Business Operations and Customer Relations
Steven possesses skills in business operational development, which enhance the efficiency of insurance repair processes. He is also skilled in customer relations, facilitating effective communication and improving satisfaction within the insurance repair sector. His experience in contract management ensures compliance with quality standards in repair projects.