Surabhi Rattan
About Surabhi Rattan
Surabhi Rattan is an EPMO Change Manager at QBE Insurance in Sydney, Australia, with extensive experience in change management and business development across various companies, including Optus and Airtel Business. She holds multiple degrees and certifications in business management and change management, and has successfully led initiatives to enhance stakeholder engagement and improve change adoption.
Work at QBE Insurance Group
Currently, Surabhi Rattan serves as the EPMO Change Manager at QBE Insurance, a position she has held since 2020 in Sydney, New South Wales, Australia. In this role, she has successfully delivered multiple stakeholder collaboration workshops and showcases, enhancing capability and driving engagement to improve adoption and mitigate resistance to change. She has played a key role in mobilizing Agile taxonomy and establishing a Centre of Excellence within the organization. Additionally, she has delivered change services aligned with EPMO change minimum standards for global programs, including Cyber Security and Data Management Foundations.
Previous Experience at Optus
Surabhi Rattan has extensive experience at Optus, where she worked in various change management roles. She served as Change Management Manager for 11 months from 2017 to 2018 and later as Change Manager for another 11 months from 2018 to 2019, both positions based in NSW, Sydney. From 2019 to 2020, she held the position of Agile-Lead Change Manager for one year. Her roles involved designing and executing improvements in EPMO processes to align with stakeholder requirements, ensuring faster delivery of business needs.
Career Background in Telecommunications
Surabhi Rattan has a solid background in the telecommunications sector, having worked at Airtel Business in various capacities. She served as a Sales Business Analyst in the M&D vertical from 2005 to 2008, and later as Service Account Management Head for five states in India from 2013 to 2014. Additionally, she held the position of West Voice Governance Head from 2012 to 2013. Her experience at Airtel Business contributed to her expertise in client acquisition, business development, and operational excellence.
Education and Expertise
Surabhi Rattan has a diverse educational background. She completed her Master of Business Administration (MBA) with a specialization in Marketing & Finance from the International School of Business in 2000. She also holds a Bachelor of Commerce (B.Com.) from Delhi College of Arts and Commerce, achieved in 1999. Furthering her education, she obtained a Post Graduate Diploma in Customer Relationship Management (PGDBM-CRM) from Symbiosis Institute of Distance Learning between 2014 and 2016. Additionally, she became a Certified Change Manager Registered Practitioner from APMG International in 2019.
Achievements in Change Management
Throughout her career, Surabhi Rattan has made significant contributions to change management practices. She developed and executed a global Single View of Change for Global HR, aligning change execution strategies to manage change saturation effectively. Her work has included successfully delivering change services that adhere to EPMO change minimum standards for various global programs. She has also designed and executed improvements in EPMO processes to better meet stakeholder requirements.