Susan Hague
About Susan Hague
Susan Hague is an Eligibility Worker and Return to Work Specialist at QBE Insurance, where she has worked since 2012. She has experience in PIAWE calculations and has held various roles in the insurance industry, including positions at Gallagher Bassett Services and CGU Insurance.
Work at QBE Insurance Group
Susan Hague has been employed at QBE Insurance since 2012. She has held two positions within the company: return to work specialist and eligibility worker. As a return to work specialist, she has focused on facilitating the return of employees to work after injury. In her role as an eligibility worker, which she has held since 2015, she is responsible for assessing claims and determining eligibility for benefits. Her work involves participating in claims review meetings and drafting notices related to claims.
Previous Employment Experience
Before joining QBE Insurance, Susan Hague worked at Gallagher Bassett Services, Inc. as a technical manager for 11 months from 2011 to 2012. In this role, she contributed to the management of technical aspects related to claims processing. Prior to that, she served as a team manager at CGU Insurance from 2002 to 2011, where she managed a team and oversaw various insurance operations for a total of nine years.
Education and Expertise
Susan Hague studied at Melton High School, completing her education between 1981 and 1988. Her educational background has provided her with foundational knowledge that supports her career in the insurance industry. Her expertise includes conducting Pre-Injury Average Weekly Earnings (PIAWE) calculations, which are essential for determining compensation for injured workers.
Role in Claims Management
In her current roles at QBE Insurance, Susan Hague is actively involved in claims management processes. She participates in drafting and endorsing notices related to claims, ensuring that all communications are clear and compliant with regulations. Additionally, she attends claims review meetings, where she collaborates with other professionals to assess and manage claims effectively.