Susan Hoffman
About Susan Hoffman
Susan Hoffman is a Claims Representative specializing in Reinsurance at QBE, where she has worked since 2009. With a background in human resources and child development, she has developed strong multitasking and claims management skills over her extensive career.
Work at QBE Insurance Group
Susan Hoffman has been employed at QBE Insurance Group as a Claims Representative in the Reinsurance department since 2009. In this role, she manages work assignments that were previously handled by two employees, demonstrating her ability to multitask and maintain efficiency. Her responsibilities include managing large loss reports, which indicates her expertise in handling significant claims. Additionally, she has been involved in claim payment management, showcasing her proficiency in the financial aspects of claims processing.
Previous Employment Experience
Before joining QBE Insurance Group, Susan Hoffman worked at Caterpillar Inc. for 11 years as an ISE Benefit Liaison/HR from 1998 to 2009. She also spent two years at Build-A-Bear Workshop as a Master Bear Builder from 2008 to 2010. These roles contributed to her diverse skill set and experience in customer service and human resources.
Education and Expertise
Susan Hoffman studied at Illinois Central College, where she earned an Associate of Arts and Sciences (AAS) degree in Child Development from 1983 to 1985. She furthered her education at Midstate College, obtaining a Certificate in Travel and Exploration from 1994 to 1995. Her educational background supports her expertise in claims management and customer service.
Background
Susan Hoffman has a diverse professional background that spans over two decades. Her career began in human resources and customer service, leading to her current position in the insurance industry. Her experience across different sectors has equipped her with a range of skills applicable to her role in claims management.