Susan Lewis
About Susan Lewis
Susan Lewis serves as the National Manager of Claims Supplier Management at QBE Insurance, where she has worked since 2012. With extensive experience in workers' compensation claims and a background in nursing and occupational health, she demonstrates strong leadership and financial acumen in her roles.
Work at QBE Insurance Group
Susan Lewis has held multiple managerial roles at QBE Insurance since 2006. She currently serves as the National Manager of Claims Supplier Management, a position she has held since 2018. Prior to this, she was the National Manager for Rehabilitation and Injury Management from 2014. Her earlier roles included National Provider Services Manager from 2006 to 2009 and Regional Claims Manager for WA/NT from 2009 to 2012. Throughout her tenure, she has demonstrated strong financial acumen and leadership capabilities in managing claims supplier performance.
Education and Expertise
Susan Lewis studied at Renfrew Dunbaton & Argyll College in Scotland, where she completed a program in Nurse Midwife/Nursing Midwifery, achieving State Certified Midwife from 1982 to 1985. She furthered her education at the University of South Australia, obtaining a Post Graduate Diploma in Occupational Health & Safety from 1995 to 1997. Her educational background supports her expertise in managing claims and rehabilitation processes within the insurance sector.
Background
Before joining QBE Insurance, Susan Lewis worked in various roles that contributed to her extensive experience in the field. She served as an Occupational Health Nurse at Alcoa from 1993 to 1997 and held positions at Konekt as WA State Manager/Product Development Manager from 2001 to 2005. Her career progression includes 13 years of experience in Workers Compensation claims, advancing from claims officer to Regional Claims Manager roles.
Achievements
Susan Lewis has a proven track record in maximizing the performance of both staff and suppliers in her managerial roles. Her leadership in claims supplier management and rehabilitation has contributed to improved operational efficiency at QBE Insurance. Her extensive experience in Workers Compensation claims and occupational health has positioned her as a knowledgeable leader in the industry.