Susan Waters
About Susan Waters
Susan Waters serves as the Assistant Vice President of Client Services at QBE Insurance, where she has worked since 2020. With extensive experience in various roles at QBE North America and previous positions in financial and operational management, she has demonstrated strong leadership and strategic planning skills.
Work at QBE Insurance Group
Susan Waters has been serving as the Assistant Vice President of Client Services at QBE Insurance since 2020. In her role, she has been responsible for overseeing client relations and ensuring high-quality service delivery. Prior to this position, she held multiple roles within QBE North America, including Senior Account Manager for Specialty Markets and Policy & Compliance Team Lead. Her tenure at QBE reflects a commitment to enhancing client satisfaction and operational efficiency.
Career Progression and Roles
Waters has a diverse career history spanning several organizations. She began her professional journey at Heritage Bank, where she worked as Operations/Office Manager for 15 years. Following this, she transitioned to Citizens Financial Group as a Senior Lending Administrator/Executive Assistant for six years. After that, she joined HCPro, Inc. as Marketing Operations Manager for seven years before returning to the financial services sector with QBE North America.
Education and Expertise
Susan Waters possesses over 10 years of hands-on experience in strategic planning, business unit development, project and product management, and system engineering strategies. Her expertise includes leading diverse teams and analyzing critical business requirements to develop innovative solutions aimed at enhancing organizational competitiveness. This skill set has been instrumental in her various roles within the insurance and financial services industries.
Achievements in Leadership
Waters has demonstrated a proven ability to lead diverse teams of professionals in highly competitive industries. Her leadership roles at QBE North America have involved guiding teams to achieve new levels of success, particularly in client services and compliance. Her experience in managing teams and projects has contributed to the overall effectiveness and efficiency of the organizations she has worked with.