Susan Wieland
About Susan Wieland
Susan Wieland serves as a Technical Services Officer for CTP Claims at QBE Insurance, bringing over two decades of experience in claims management and legal support. She oversees Queensland's portfolio reserves and provides technical guidance to enhance her team's capabilities.
Work at QBE Insurance Group
Susan Wieland has been employed at QBE Insurance Group as a Technical Services Officer - CTP Claims since 2020. In this role, she oversees the entire Queensland portfolio reserves and resolution strategies, ensuring effective management of complex claims. Prior to her current position, she served as Queensland CTP Claims Manager (Secondment) for eight months from 2019 to 2020. Her tenure at QBE Insurance spans multiple roles, including Technical Services Officer - CTP Claims from 2013 to 2019 and Case Manager - CTP Claims from 2011 to 2013.
Previous Experience in Claims Management
Before joining QBE Insurance, Susan Wieland worked at Suncorp Group in various capacities, including Senior Claims Officer - CTP Claims from 2003 to 2004 and Technical Advisor - Catastrophic CTP Claims from 2005 to 2011. She also held the position of Claims Officer - CTP Claims for 11 months from 2002 to 2003. Her experience in claims management is further complemented by her roles at Maurice Blackburn Lawyers and Trilby Misso Lawyers as a Paralegal, and as a Legal Assistant at McInnes Wilson Lawyers.
Education and Expertise
Susan Wieland studied Environmental Science at Southern Cross University, earning a Bachelor of Marine Science and Management from 2012 to 2016. She is currently pursuing a Master of Science in Mathematics and Statistics at the University of Southern Queensland since 2018. Her educational background supports her expertise in claims management, compliance, and governance programs, as well as her role as a subject matter expert for various projects.
Technical Skills and Contributions
In her role, Susan provides technical advice to the Queensland CTP claims team, enhancing their capabilities in handling claims. She leads round table discussions on complex liability issues and strategic decision-making processes. Additionally, she oversees the delivery and implementation of a machine-based learning data analytics tool, which enhances data-driven decision-making in claims management. Her experience includes managing legal panel relationships and conducting performance discussions and quarterly reviews.
Certifications and Personal Interests
Susan Wieland is a certified rescue diver with diving experience in various locations, including the Pacific Islands, Patagonia, and the Galapagos Islands. This personal interest reflects her commitment to environmental awareness and adventure. Her skills in performance coaching and training further demonstrate her dedication to enhancing team skills and overall performance within her professional environment.