Suzanne Murray
About Suzanne Murray
Suzanne Murray is a Solution Delivery Manager at QBE Insurance, where she has worked since 2017. She has a strong background in IT service management, with extensive experience in enterprise release management and managing offshore service delivery teams.
Work at QBE Insurance Group
Suzanne Murray has been serving as the Solution Delivery Manager at QBE Insurance since 2017. In this role, she is responsible for overseeing the implementation and management of IT solutions that align with the company's objectives. Her tenure at QBE spans over seven years, during which she has contributed to enhancing service delivery and operational efficiency.
Previous Experience at AMP
Prior to her role at QBE, Suzanne worked at AMP as the Enterprise Release and Change Manager from 2014 to 2017. In this position, she managed the release and change processes, ensuring that enterprise-level changes were implemented smoothly and effectively within the organization. Her experience at AMP lasted three years and was based in Sydney.
Education and Expertise
Suzanne holds a Bachelor of Science (BSc) and a Diploma of Education from Macquarie University. Her educational background provides a strong foundation for her expertise in IT service management, particularly in implementing ITIL processes and managing offshore service delivery teams.
Career Background in IT Service Management
Suzanne has a diverse career in IT service management, having held positions at several organizations. She worked at BT Financial Group as Manager of Service Management from 2007 to 2011, and at Westpac as IT Project Manager in Service Management from 2011 to 2014. Additionally, she spent 17 years at Capgemini in England as a Senior Service Delivery Manager, where she developed a strong background in enterprise release management and supplier management.